Check the scope
Providers where, and to the extent that, CQC has issued a qualifying performance rating. Some services, including primary dental services, are not rated; an unrated service must not invent a rating.
What the law requires
- Show the required CQC website information, access to the latest assessment and the relevant latest ratings on provider-maintained websites, making clear what each rating relates to.
- Display the required signs at premises and the principal place of business, subject to the regulation’s detailed rules and exceptions.
- Displays must be legible, conspicuous and accessible to people using the service, and include the rating date. Exceptions cover specified private accommodation.
What CQC expects
- CQC guidance requires display no later than 21 calendar days after publication, including while a ratings review is requested. The regulation itself does not state that numerical period.
- CQC provides posters and a website widget, but permits appropriate alternative materials. If an inherited rating is displayed, its association with the previous provider must be clear.
Suggested checks for your review
- Compare each displayed rating, date and scope with the current CQC provider and location pages.
- Check all relevant websites and service premises, including pages maintained by an external supplier, for visibility and working report links.
- Assign responsibility for responding to publication and keep a record of the update across physical and digital displays.
Illustrative evidence
Choose evidence relevant to the actual service and risk. These examples are not a universal list of documents required by CQC.
- An inventory of relevant premises, websites and the ratings they should show.
- Current posters or website displays with dates and clear location identification.
- An update record linked to CQC publication and checks of completed changes.
Potential gaps to check
- A promotional graphic shows an older favourable rating after a new rating has been published.
- A group website displays one location’s rating without making its limited scope clear.
- A ratings review is incorrectly treated as permission to postpone display.
Sources and review
- cqc.org.uk — Regulation 20a (opens in a new tab)
- cqc.org.uk — How providers must display ratings (opens in a new tab)
- legislation.gov.uk — Uksi · 2014 · 2936 · regulation · 20a (opens in a new tab)
Content version: 1 November 2026. Next planned review 1 December 2026. Check current primary sources before relying on a requirement.
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Content version: . Named expert review remains pending for public launch.